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Shipping Policy

Shipping Policy

At Kicksity, we understand the excitement of receiving your new pair of shoes promptly and in perfect condition. We have designed our shipping process to ensure fast and reliable delivery while providing you with the utmost convenience and peace of mind.

Processing Time:

  • Once your order is placed and payment is successfully processed, our dedicated team works diligently to prepare your package for shipment.
  • We aim to process and dispatch all orders within 1-2 business days, excluding weekends and holidays.
  • Please note that during peak seasons and promotional periods, processing times may be slightly longer.

Shipping Methods and Estimated Delivery Times:

  • We offer a variety of shipping options to cater to your specific needs. The available shipping methods will be displayed during the checkout process.
  • The estimated delivery times vary based on your location and the shipping method chosen.
  • Standard Shipping: Typically takes 5-7 business days for domestic orders and 7-14 business days for international orders.
  • Expedited Shipping: Provides faster delivery within 2-3 business days for domestic orders and 4-7 business days for international orders.
  • Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances or delays caused by the shipping carrier.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor the progress of your shipment through the carrier’s website or by contacting their customer service.
  • Please allow 24-48 hours for the tracking information to become available after receiving the shipping confirmation email.

Shipping Rates:

  • Shipping rates are calculated based on various factors, including the destination, package weight, and shipping method chosen.
  • During the checkout process, you will be provided with the available shipping options along with their respective costs.
  • We strive to offer competitive and transparent shipping rates to ensure a fair and reasonable shipping cost for our customers.

International Shipping:

  • We proudly offer international shipping to many countries worldwide.
  • Please note that international orders may be subject to additional customs duties, taxes, or fees imposed by the destination country’s customs department.
  • These charges are the responsibility of the customer and are not included in the order total or shipping cost.
  • It is advisable to check with your local customs office for more information regarding customs regulations and potential charges before placing an order.

Shipping Restrictions:

  • While we strive to provide worldwide shipping, certain restrictions and limitations may apply to specific regions or countries.
  • In some cases, we may be unable to ship to certain addresses due to legal restrictions or shipping carrier limitations.
  • If your location is not eligible for shipping, you will be notified during the checkout process.

Address Accuracy:

  • Please ensure that the shipping address provided during the checkout process is accurate and complete.
  • We cannot be held responsible for delayed or undelivered packages due to incorrect or incomplete address information.
  • If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible.

Shipping Insurance and Liability:

  • We take great care in packaging and handling your orders to minimize the risk of damage or loss during transit.
  • In the unlikely event that your package is damaged, lost, or stolen during shipment, please contact our customer support team immediately.
  • We may require additional information or evidence to initiate an investigation with the shipping carrier.
  • We cannot be held liable for any damages, losses, or delays caused by the shipping carrier or unforeseen circumstances beyond our control.

At Kicksity, we are committed to providing you with exceptional service from the moment you place your order until the shoes are in your hands. If you have any questions or concerns regarding our shipping process, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping

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