FAQs on Kicksity.com

Welcome to the Kicksity.com FAQs (Frequently Asked Questions) page, your go-to resource for quick and comprehensive answers to common inquiries related to Kicksity and our premium selection of footwear, apparel, and accessories. We understand that you may have questions about our products and services, and this page is designed to provide you with all the information you need.

Our FAQs page covers a wide array of topics, including shipping, payments, returns, sizing, product details, and more. We've created this resource to make your shopping experience as smooth and informed as possible.


What if I need to modify my order?

If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but keep in mind that order modifications may not always be possible if your order has already been processed for shipping.

What if I need to change my shipping address?

To update your shipping address, reach out to our customer support team promptly. We will assist you in making the necessary changes. However, if your order has already been shipped, address changes may be limited.

Can I get same-day delivery?

We offer various shipping options, including expedited and same-day delivery where available. To check if same-day delivery is an option for your location, please review the shipping methods during the checkout process or contact our customer support for details.


What if I need to change my order?

Should you need to modify your order concerning payment methods or other payment-related details, please reach out to our customer support team. Depending on the order processing stage, we will work with you to find a suitable solution.


How do I initiate a return?

To initiate a return, please contact our customer support team within 15 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.

What items are eligible for returns?

Most items purchased from Kicksity are eligible for returns, provided they meet the following criteria:

  • Items must be in their original condition, unused, and with all original tags and packaging.
  • Certain products, such as [specific exclusions], may not be eligible for returns. Please refer to our product listings for details.
Are there any return shipping fees?

Return shipping fees may apply unless the return is due to an error on our part or a defective item. Our customer support team will provide you with information on any applicable fees during the return process.

How will I receive my refund

Refunds for eligible returns will be issued to the original payment method used for the purchase. Please allow 5 business days for the refund to reflect in your account, depending on your payment provider.

How do I contact customer support for returns?

 You can reach our customer support team for returns by emailing us at contact@kicksity.com or visit contact page. Please include your order number and a detailed reason for the return when contacting us.

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Description
  • Weight
  • Dimensions
  • Additional information
  • Add to cart
Click outside to hide the comparison bar