Return Policy

At Kicksity, we strive to provide our valued customers with a seamless shopping experience and the utmost satisfaction. We understand that sometimes returns may be necessary, and we have established a comprehensive return policy to ensure your peace of mind.

1. Eligibility and Timeframe:
   • To be eligible for a return, the purchased item must be unused, in the same condition as received, and in its original packaging.
   • The return request must be initiated within 14 days from the date of delivery.
2. Return Process:
   • To initiate a return, please contact our customer support team via phone or email. Provide them with your order details, including the order number and reason for the return.
   • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
   • Please ensure that the RMA number is clearly marked on the package to expedite the return process.
3. Shipping and Return Costs:
   • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as a defective or incorrect item received.
   • We recommend using a trackable shipping method to ensure the safe return of the item. Kicksity will not be responsible for any lost or damaged return shipments.
4. Inspection and Refunds:
   • Once we receive the returned item, our team will inspect it to verify its condition and compliance with the return policy.
   • If the item meets the return criteria, we will process the refund within 7 business days. Refunds will be issued in the original form of payment used during the purchase.
   • Please note that the refunded amount will exclude any shipping charges incurred during the initial purchase.
5. Non-Returnable Items:
   • For hygiene and safety reasons, certain items cannot be returned, including socks, insoles, and other personal use items.
   • Additionally, items that have been worn, damaged, or altered by the customer are not eligible for return.
6. Exchanges:
   • Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per the return process mentioned above and place a new order for the desired item.
7. Damaged or Defective Items:
   • In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately.
   • We may request supporting evidence such as photographs to assess the issue and provide you with the appropriate resolution.
8. Store Credit:
   • In some cases, instead of a refund, we may offer store credit as an alternative solution. Store credit can be used towards future purchases on our website.
9. Policy Updates:
   • Kicksity reserves the right to update or modify the return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

We value your trust in our brand and products. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Kicksity is exceptional.